Website Use Terms


As a condition of using this website, you agree with AE Haigh Proprietary Limited ACN 007 873 323, Haigh Retail Pty Ltd ACN 169 377 342 and Haighs Manufacturing (No.2) Pty Ltd ACN 627 818 849 and each of their related entities (‘we’ or ‘us’) to comply with these terms and conditions of use (‘Terms’).  Your use of this website constitutes your acceptance of these Terms and your acknowledgement that you are bound by these Terms.  These Terms may be modified or terminated by us at any time.  Continued use of this website by you will constitute your acceptance of any modification or the termination of these Terms.  If you do not agree with these Terms, please do not use this website. 



To offer the goods and services we provide in our business as an online retailer, we will need to collect personal information about our customers from time to time.  Our Privacy Policy sets out how we collect and use personal information.  You can find our Privacy Policy here:  By using this website, you acknowledge and warrant that you have read and fully understood our Privacy Policy and consent to us collecting and dealing with your personal information in accordance with the Privacy Policy.



You agree that you will only register one account with us as a user of this website.  Instances of multiple accounts per user will result in the additional accounts being closed.  This website must be used for lawful purposes only and you must not use any obscene or offensive language, or place on this website any material that is false, defamatory, abusive, harassing or hateful. You acknowledge that we provide you access to this website at our sole discretion and we may suspend your access at any time.

Further, you may not place on this website any material that violates any laws or regulations, is encrypted, constitutes junk mail or unauthorised advertising, invades anyone's privacy or encourages conduct that would constitute a criminal offence or give rise to civil liability.  

You must not intentionally introduce into this website any computer code that is destructive, disabling or which assists in or enables theft, alteration, denial of service, unauthorised disclosure or destruction or corruption of data such as viruses, worms, spyware, adware, keyloggers and trojans. If you do, you agree to indemnify us on demand for all losses, costs and expenses we suffer as a result of you doing so. You agree and acknowledge that your failure to comply with these Terms may subject you to civil and criminal liability.


You may view pages of this website as a whole and/or print a copy of such whole pages for your own personal use only.  You must not otherwise use, publish, licence, modify, incorporate into another website or reproduce in any way the information or material contained on this website (‘Content’) without our written consent.

This website contains Content that is owned by or licenced to us and/or our related entities which is subject to copyright, trademarks and other proprietary and intellectual property rights.  Such Content includes, but is not limited to, text, icons, photographs, logos, product names, entity names (including company and business names), source code, graphics and the design/layout of website.

You will be solely liable for any damages incurred by us and/or any other person (including without limitation any liability in connection with the infringement of any copyright, trademark, proprietary right or other intellectual property right) as a result of you using this website or any Content in contravention of these Terms.


The Content of this website is for your general information and use only.  We do not provide any warranty or guarantee as to the accuracy, quality or completeness of any Content found on this website.  Your use of any Content on this website is entirely at your own risk, for which we will not be liable.  It is your own responsibility to ensure that any products, services or information presented on this website meet your specific requirements. This section is not intended to limit your rights or our liability in relation to any supply of goods resulting from your use of this website (that supply is governed by terms found elsewhere on this website together with the Australian consumer law).

We have taken reasonable precautions to ensure that this website is free of viruses and other potentially damaging software which could cause damage your computer, computer network or other device which you use to access this website.  This does not mean that this website will always be entirely free of viruses and undesirable software.  You use this website at your own risk and it is your responsibility to take all precautions to prevent damage or loss you may sustain from use this website.

6.    LINKS

This website may include links to other websites.  The links are provided solely for your convenience and do not indicate, expressly or impliedly, any association, sponsorship or endorsement by us of the linked sites or the products, services or information details on the linked sites.  Accessing a link to any other service or site from this website is at your sole risk.  You must not link your website to this website without our express permission.


We do not make any representations or warranties of any kind express or implied, in relation to all or any part of this website or the Content, and all warranties and representations are hereby excluded to the extent permitted by law.   The contents of this website do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

To the extent permitted by law, we accept no responsibility and hereby exclude all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the Content and/or this website.  In respect of any liabilities or warranties which cannot be excluded, our liability is limited at our option to the re-supply of the relevant services or the amount equivalent to the cost in doing so.


The following are guidelines for our social media events.

8.1      Invitees are not financially rewarded for their appearance at the event or their social media commentary from their experience.

8.2      Invitees are provided with Haigh’s product/s to take home and able to sample the produce made at the event.

8.3      Invitees are informed about the Haigh’s brand, history and chocolate making via written communication and experience from the event.  They are provided with details on the chocolate maker, the recipe and ingredients, name and details of the sample chocolates.

8.4      Invitees are notified of social media accounts on facebook, twitter, instagram and YouTube, however it is not mandatory for invitees to communicate on prior, during or after the social media event.

8.5      Comments and conversations during the event will be monitored where there is reference to Haigh’s.

8.6      Invitees are recommended to notify their followers and audience they have been invited to attend the event by Haigh’s.

Please replace this text with you Privacy Policy. Please add any additional cookies your website uses below (e.g. Google Analytics).

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.
July 2020