We value and appreciate all customer feedback.

Our Customer Care team are happy to answer any queries you may have about your recent purchase, in-store experience or our chocolates.

You might find the answer to your question in our FAQ's

On the rare occasion if something isn't quite right, please contact us so we can assist you as we want to ensure that your chocolate experience with us is an enjoyable one.


Customer Care

If you have a problem with the quality of the chocolate you purchased please let us know by contacting our team on the details below.

Be sure to include a description of what the problem is and some photos to help us assist you. Please keep the chocolates as we may need you to return them to us for further investigation. If you have an online order, please include your order number.

If you have a customer service enquiry or complaint, please let us know so we can follow up for you.


Phone: 1300 HAIGHS (1300 424 447) 
(9am to 5pm Monday to Friday ACDT.)

International callers: +61 8 8372 1581
(9am to 5pm Monday to Friday ACDT)


Contacting the Customer Care Team during Christmas & New Year

The Customer Care team will be operating a limited service over the Christmas and New Year holiday period. Please see our operating hours for phone and email support below:

24/12/21: 9AM to 5PM ACDT (SA time)
25/12/21: Public Holiday - closed
26/12/21: Closed
27/12/21: Public Holiday - closed
28/12/21: Closed
29/12/21: 9AM to 5PM ACDT
30/12/21: 9AM to 5PM ACDT
31/12/21: 9AM to 5PM ACDT
01/12/21: Public Holiday - closed
02/12/21: Closed
03/12/21: Public Holiday - closed
04/12/21: 9AM to 5PM ACDT

If you require assistance during this time, please email  and we will endeavour to respond within 2 business days. We thank you for your patience whilst our team members take a well-deserved break.

Donations & Sponsorship

Please click here for guidelines on donations and sponsorship requests.



Media Enquiries

For information on Haigh's Chocolates, products or requests for photography or images. 



Head Office 

Haigh’s Chocolates
153 Greenhill Road
Parkside, South Australia, 5063,

Phone: (08) 8372 7000

PO Box 1205
Unley BC
South Australia, 5061


Business & Corporate Orders

We have a team of dedicated specialists who are available to discuss your order or any other query regarding your business order. They can help plan & compile your order along with your specific requirements with custom pricing. Find out more here.


Phone: 1300 273 190

Please note Australia Post are experiencing delays within their delivery network in VIC. Find out more here >