CUSTOMER CARE
We value and appreciate all customer feedback.
Our Customer Care team are happy to answer any queries you may have about your recent purchase, in-store experience or our chocolates.
You might find the answer to your question in our FAQ's.
On the rare occasion if something isn't quite right, please contact us so we can assist you as we want to ensure that your chocolate experience with us is an enjoyable one.
Customer Care
If you have a problem with the quality of the chocolate you purchased please let us know by contacting our team on the details below.
Be sure to include a description of what the problem is and some photos to help us assist you. Please keep the chocolates as we may need you to return them to us for further investigation. If you have an online order, please include your order number.
If you have a customer service enquiry or complaint, please let us know so we can follow up for you.
Email: customercare@haighs.com.au
Phone: 1300 HAIGHS (1300 424 447)
(9am to 5pm Monday to Friday ACDT.)
International callers: +61 8 8372 1581
(9am to 5pm Monday to Friday ACDT)
Contacting the Customer Care Team during Christmas & New Year
The Customer Care team will be operating a limited service over the Christmas and New Year holiday period. Please see our operating hours for phone and email support below:
24/12/21: 9AM to 5PM ACDT (SA time)
25/12/21: Public Holiday - closed
26/12/21: Closed
27/12/21: Public Holiday - closed
28/12/21: Closed
29/12/21: 9AM to 5PM ACDT
30/12/21: 9AM to 5PM ACDT
31/12/21: 9AM to 5PM ACDT
01/12/21: Public Holiday - closed
02/12/21: Closed
03/12/21: Public Holiday - closed
04/12/21: 9AM to 5PM ACDT
If you require assistance during this time, please email customercare@haighs.com.au and we will endeavour to respond within 2 business days. We thank you for your patience whilst our team members take a well-deserved break.
Donations & Sponsorship
Please click here for guidelines on donations and sponsorship requests.
Email: donations@haighs.com.au
Media Enquiries
For information on Haigh's Chocolates, products or requests for photography or images.
Email: media@haighs.com.au
Head Office
Haigh’s Chocolates
153 Greenhill Road
Parkside, South Australia, 5063,
Australia
Phone: (08) 8372 7000
PO Box 1205
Unley BC
South Australia, 5061
Australia
Business & Corporate Orders
We have a team of dedicated specialists who are available to discuss your order or any other query regarding your business order. They can help plan & compile your order along with your specific requirements with custom pricing. Find out more here.
Email: corporatesales@haighs.com.au.
Phone: 1300 273 190