Frequently Asked Questions
Christmas FAQ's
- Can I still buy the 2020 Christmas Collection?
- Can I choose a delivery date?
- Will my order be shipped straight away?
- When will I receive my order?
- Can I order online and collect from a store?
- What are your Christmas trading hours?
- Are there delays with Christmas deliveries?
- How can I track my order?
- The product I am looking for is sold out, when will it be back in stock?
- I have received my order and something is missing or damaged, what can I do?
- What is the last day to order for delivery before Christmas?
- Do you have vegan Christmas chocolates?
- Do you have gluten free Christmas chocolates?
- Can I customise a box of chocolates?
Dietary Information
- Are any of your products gluten free?
- Does the best chocolate have the highest cocoa content?
- What is invertase?
- What is your gelatine made from?
- Are your products Halal Certified?
Customer Service
- How do I correct a mistake in my order?
- There is a problem with my delivered online order, who do I contact?
- When can I speak to a member of the Customer Care team about my online purchase?
- I can't find an answer to my question?
- How do I make a complaint?
Shipping & Delivery
- Online Deliveries to Hospitals
- When will my order be despatched?
- How do you ship my order?
- Can I ship to multiple addresses?
- What is the cost for delivery?
Purchasing
- How do I purchase online?
- Can I choose a specific product colour from a seasonal range?
- May I send someone a gift with a message card?
- I can't purchase what I would like to online, what can I do?
- Can I purchase via the telephone?