Frequently Asked Questions
Dietary Information
- Are any of your products gluten free?
- Do you use palm oil in your products?
- Do your products contain soy?
- Do your products contain alcohol?
- Are any of your chocolates dairy free?
Customer Service
- How do I correct a mistake in my order?
- There is a problem with my delivered online order, who do I contact?
- When can I speak to a member of the Customer Care team about my online purchase?
- I can't find an answer to my question?
- How do I make a complaint?
Shipping & Delivery
- When will my order be despatched?
- How do you ship my order?
- Can I ship to multiple addresses?
- What is the cost for delivery?
- I live overseas, can I order and arrange delivery to an address in Australia?
Purchasing
- How do I purchase online?
- Can I choose a specific product colour from a seasonal range?
- May I send someone a gift with a message card?
- I can't purchase what I would like to online, what can I do?
- Can I purchase via the telephone?