Frequently Asked Questions
Dietary Information
- Are any of your products gluten free?
- Are any of your products vegan?
- Are any of your chocolates dairy free?
Customer Service
- How do I correct a mistake in my order?
- There is a problem with my delivered online order, who do I contact?
- When can I speak to a member of the Customer Care team about my online purchase?
Product Information
- Is Haigh's Chocolates cocoa certified?
- Why can chocolate turn white?
- Do you sell sugar free chocolate?
Purchasing
- How do I purchase online?
- Can I choose a specific product colour from a seasonal range?
- May I send someone a gift with a message card?
Corporate Purchasing
- Do you accept corporate orders?
- Are all your stores company owned?
- Do you have a wholesale division?
Our Policies
- Do you have an environmental policy?
- Do you have a product return policy?
- What is your website terms and conditions policy?