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An update from Haigh's Chocolates

UPDATE: 25/03/20

Please be advised that both our online store and retail stores are open.

Haigh’s continues to comply with, and follow, the advice of both Federal and State governments. All of our stores are following physical distancing guidelines with limits on customer numbers in store at any one time.  The health and safety of our staff and customers is paramount including the management of the number of people in our stores.

To find out the opening hours of your nearest store please visit https://www.haighschocolates.com.au/stores

To help ensure your wellbeing and that of ourteam members:

  • If you are feeling unwell we ask that you please do not visit our retail stores. Let us serve you via our online store; our delicious chocolates can be delivered direct to your door.
  • We ask that you adhere to social distancing practices.
  • We encourage you to pay by card or via your smartphone. We have implemented additional hygiene practices.
  • We are extending our trading hours to make it easier to shop.


Thank you.



POSTED 16/03/20

To our valued customers,

During this constantly evolving situation regarding the COVID-19 outbreak the safety of our customers and employees is our highest priority.

We are closely monitoring this situation, actively following the latest medical advice and official reports issued by the Australian Government and we encourage our team to stay at home if they are unwell for any reason.

Haigh’s has always had strict hygiene practices and cleanliness in our stores, distribution centre and manufacturing sites and have implemented additional precautionary measures at this time.

We ask that if you have booked a tour of our factory site in Parkside, South Australia, and you become unwell that you please do not attend. We can easily reschedule your booking for a later time.

Similarly, if you are not well, please do not visit one of our stores, rather let us serve you online via haighschocolates.com.au or telephone on 1300 HAIGHS (1300 424 447).

The team at Haigh’s is ready to help you both in-store and online and we are available on social media and at feedback@haighs.com.au if you have any questions.

As we continue our daily lives in this changing reality, we remain committed to delighting chocolate lovers across Australia.

Kind regards,
Peter Laforest
General Manager, Customer Experience