Our Chocolate Making
Over the century that we have been in business some things have changed, yet many remain the same. Our traditions, quality and passion for chocolate making continue. We still use only the very best, freshest ingredients and pride ourselves on being chocolate 'bean to bar' specialists. We are committed to the art of premium chocolate making from cocoa beans sourced from plantations around the world. Roasting our own cocoa beans enables us to develop our own unique blends of premium milk and dark chocolate with distinct aroma, texture and flavour.
Our cooking processes are unique. Our factory teams use meticulous artisan skills combined with the latest in modern manufacturing, high levels of training, equipment and techniques to create chocolates that look and taste delicious. Many of our chocolates continue to be hand-made and finished.
Each year our team of confectioners work to create new recipes and perhaps fine-tune old favourites to ensure we continue to offer our customers a diverse selection of the most delectable chocolates. There is something for everyone with a choice of over 250 varieties from chocolate frogs to gift boxes of hand-dipped truffles. Read more about our chocolate making here.
Our customer experience
Our aim is to ensure the Haigh’s customer experience is one of quality. Visit any one of our stores and you’ll find that chocolate tasting, gift wrapping and personalised attention is all part of the service.
Today we have 20 retail stores. Seven stores in Adelaide including the historic Beehive Corner, seven in Melbourne including a store within the beautiful heritage listed Block Arcade, five in Sydney including our newest store in Westfield Miranda and Monaro Mall, Canberra Centre in our nation's capital. Our products are also available to purchase online.
Parkside, just outside the city centre of Adelaide, is where you’ll also find our Visitor Centre. Here we conduct free factory viewing tours where you can take a short first-hand look at how we make our chocolates. Our tours are very popular with tourists, clubs and groups, and the locals as well. Come and join a tour and you’ll also enjoy complimentary tea or coffee and, of course, a taste of delicious Haigh’s chocolate.
To deliver a world-class chocolate experience every time.
We will be caring and considerate of our employees, customers, suppliers, shareholders, the community and the environment through;
Collaboration - Working together to achieve a safe, friendly and positive working environment.
Clarity – Setting clear expectations and communicating clearly, inclusively, honestly and in a timely manner.
Respect – Showing respect to each other and valuing diversity.
Responsibility – Leading by example, taking responsibility for our actions, contributing to the community and maintaining environmentally sustainable practices.
Recognition – Recognising contribution and developing our people.
Passion and pride – Having pride in our product and passion for the business, its heritage and its future.