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Terms and Conditions



As a condition of using this website, you agree with AE Haigh Proprietary Limited ABN 82 007 873 323 and its related entities (‘we’ or ‘us’) to comply with these terms and conditions of use (‘Terms’).  Your use of this website constitutes your acceptance of these Terms and your acknowledgement that you are bound by these Terms.  These Terms may be modified or terminated by us at any time.  Continued use of this website by you will constitute your acceptance of any modification or the termination of these Terms.  If you do not agree with these Terms, please do not use this website. 007 873 323 and its related entities (‘we’ or ‘us’) to comply with these terms and conditions of use (‘Terms’).


To offer the goods and services we provide in our business as an online retailer, we will need to collect personal information about our customers from time to time.  Our Privacy Policy sets out how we collect and use personal information.  You can find our Privacy Policy here: http://www.haighschocolates.com.au/privacy-policy/.  By using this website, you acknowledge and warrant that you have read and fully understood our Privacy Policy.


You agree that you will only register one account with us as a user of this website.  Instances of multiple accounts per user will result in the additional accounts being closed.  This website must be used for lawful purposes only and you must not use any obscene or offensive language, or place on this website any material that is false, defamatory, abusive, harassing or hateful.

Further, you may not place on this website any material that violates and laws or regulations, is encrypted, constitutes junk mail or unauthorised advertising, invades anyone's privacy or encourages conduct that would constitute a criminal offence or give rise to civil liability.  You agree and acknowledge that your failure to comply with these Terms may subject you to civil and criminal liability.


You may view pages of this website as a whole and/or print a copy of such whole pages for your own personal use only.  You must not otherwise use, publish, licence, modify, incorporate into another website or reproduce in any way the information or material contained on this website (‘Content’) without our written consent.

This website contains Content that is owned or licenced to us and/or our related entities which is subject to copyright, trademarks and other proprietary and intellectual property rights.  Such Content includes, but is not limited to, text, icons, photographs, logos, product names, entity names (including company and business names), source code, graphics and the design/layout of website.

You will be solely liable for any damages incurred by us and/or any other person (including without limitation any liability in connection with the infringement of any copyright, trademark, proprietary right or other intellectual property right) as a result of you using this website or any Content in contravention of these Terms.


The Content of this website is for your general information and use only.  We do not provide any warranty or guarantee as to the accuracy, quality or completeness of any Content found on this website.  Your use of any Content on this website is entirely at your own risk, for which we will not be liable.  It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We have taken reasonable precautions to ensure that this website is free of viruses and other potentially damaging software which could cause damage your computer, computer network or other device which you use to access this website.  This does not mean that this website will always be entirely free of viruses and undesirable software.  You use this website at your own risk and it is your responsibility to take all precautions to prevent damage or loss you may sustain from use this website.

6.    LINKS

This website may include links to other websites.  The links are provided solely for your convenience and do not indicate, expressly or impliedly, any association, sponsorship or endorsement by us of the linked sites or the products, services or information details on the linked sites.  Linking to any other service or site from this website is at your sole risk.  You must not link your website to this website without our express permission.


We do not make any representations or warranties of any kind express or implied, in relation to all or any part of this website or the Content, and all warranties and representations are hereby excluded to the extent permitted by law.   The contents of this website do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

To the extent permitted by law, we accept no responsibility and hereby exclude all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the Content and/or this website.  In respect of any liabilities or warranties which cannot be excluded, our liability is limited at our option to the re-supply of goods you have purchased from us or the amount equivalent to the cost in doing so.


The following are guidelines for our social media events.

8.1      Invitees are not financially rewarded for their appearance at the event or their social media commentary from their experience.

8.2      Invitees are provided with Haigh’s product/s to take home and able to sample the produce made at the event.

8.3      Invitees are informed about the Haigh’s brand, history and chocolate making via written communication and experience from the event.  They are provided with details on the chocolate maker, the recipe and ingredients, name and details of the sample chocolates.

8.4      Invitees are notified of social media accounts on facebook, twitter, instagram and YouTube, however it is not mandatory for invitees to communicate on prior, during or after the social media event.

8.5      Comments and conversations during the event will be monitored where there is reference to Haigh’s.

8.6      Invitees are recommended to notify their followers and audience they have been invited to attend the event by Haigh’s.

8.7      Hashtags that able to be utilised in all social media sites include covers both topics and disclosure of the invitee #haighs #chocolate #HaighsOnline #client #vipguest #melbourne #haighsmasterclass.


9.1 Western Australia Free Shipping Offer - Free Friday Shipping to Western Australia. Free shipping offer applies to all online orders placed on Friday 18th October 2019 with delivery to a Western Australian address. Minimum purchase $50. Orders must be placed between 12.00am-11.59pm (ACDT) on Friday 18th October 2019 only. Not valid with any other offer. Excludes gift card purchases. Not valid in-store. Please allow 2-4 business days to receive your order.


Updated: 17 October 2019