Haigh’s continues to comply with, and follow, the advice of both Federal and State governments. All of our stores are following physical distancing guidelines with limits on customer numbers in store at any one time.  The health and safety of our staff and customers is paramount including the management of the number of people in our stores.

 

Latest Update: 28th July 2021 (9.00am ACST)

We are very happy to advise that all of our Adelaide and Melbourne stores have reopened following the end of the lockdown period. When you visit us in store please remember to QR scan and wear a mask, as currently mandated by the South Australian and Victorian governments

Latest Update: 20th July 2021 (2.00pm ACST)

Following today's announcement of a lockdown, by the South Australian Premier, our South Australian stores will remain closed until 28th July. Our online store is open and the fulfilment of those purchases will continue, delivering Australia wide. Thank you for your continued support during this time.

Latest Update: 19th July 2021 (5.00pm ACST)

Following this afternoon's new Level 4 covid restrictions, announced by the South Australian Premier, as a non-essential retailer our Adelaide stores will close at the end of trade Monday 19th July. The safety of our employees and customers continues to be our most important priority and we look forward to welcoming you back in-store soon.

Latest Update: 16th July 2021 (4.00pm ACST)

A delivery update from our online store

Every single online order is important to us. At our fulfilment centre in Adelaide, the team are working hard to pack and dispatch in a timely manner during these ever-changing circumstances.

Despite our best efforts and investment of extra resources, some customers may experience longer delivery times than our usual standard at this time. This is because of the exceptionally high volumes of orders being placed. We are working hard to pack and dispatch as normal, drawing in additional resources where possible however processing is currently taking four to five days. 
 
Thank you for your patience and we apologise for any inconvenience or upset caused by these delays.

Please note: once your purchase has been despatched you will receive an email with a tracking number that can be used to follow the progress of your delivery.

 

Latest Update: 15th July 2021 (4.30pm ACST)

Victorian Five-Day Lockdown

Following the announcement this afternoon of a five day lockdown in Victoria all of our stores will be closing at the end of trading today, Thursday 15th July. Reopening Wednesday 21st July.
The safety of our employees and customers is our most important priority and we look forward to welcoming you back in-store soon.
 

Latest Update: 26th June 2021 (5.00pm ACST)

Sydney extended restrictions

Following the NSW Premier’s announcement of extended restrictions in Sydney all our Sydney stores will close at the end of trade today.  

The safety of our employees and customers remains our most important priority and we look forward to welcoming you back as soon as we can.

 

Latest Update: 25th June 2021 (3.00pm ACST)

Sydney extended restrictions

Following the NSW Premier’s announcement of extended restrictions in Sydney we will close our stores in the QVB, Strand Arcade and Westfield Bondi Junction at the end of trade today.  Our stores located in Castle Towers, Chatswood Chase and Westfield Miranda will remain open to service their local communities.

The safety of our employees and customers remains our most important priority and we look forward to welcoming you back once we reopen on Saturday 3rd July.

 

Lastest update: 2nd June 2021 - 2.00pm

Victorian Additional Seven-day Lockdown

Following the announcement this afternoon of a seven day extension to the lockdown in Victoria our stores in the state will remain closed. 


The safety of our employees and customers is our most important priority and we look forward to welcoming you back in-store soon. 

 

Lastest update: 27th May 2021 - 1.42pm

Victorian Seven-day Lockdown

Following the announcement this afternoon of a seven day lockdown in Victoria from midnight all of our stores in the state will be closing at the end of trading today, Thursday 27th May.

The safety of our employees and customers is our most important priority and we look forward to welcoming you back in-store soon. 

 

Lastest update: 17th February 2021 - 11.50am

Victorian Five-day Lockdown


We are happy to announce that following the announcement by the Premier of Victoria today about the end of the five-day statewide lockdown we will be reopening all of our Melbourne stores tomorrow morning as per their regular trading hours. We look forward to welcoming you back!

 

Lastest update: 12th February 2021 - 2:01pm

Victorian Five-day Lockdown


Following the announcement by the Premier of Victoria today of a five-day statewide lockdown, beginning at midnight, all of our stores* will be closing at 5.30pm today, Friday 12th February. The safety of our employees and customers is our most important priority and we look forward to welcoming you back in-store next Thursday.

*Eastland will remain open until 9pm following standard Friday night trading hours

 

Latest update - 20th November 2020 5.15pm

Following the announcement this afternoon, by the Premier of South Australia, regarding changes to the Stay At Home Direction we are happy to announce both the reopening of our online and Adelaide based stores.

We ask for your patience as we get back up to full speed. And as usual please contact our Customer Care team at customercare@haighs.com.au if you have any questions.

Please check here to find where your closest store is trading.

We are all very happy to be back!

 

Latest update - 18th November 2020 5.00pm

Our manufacturing facility and online store is based in Adelaide and following the announcement of the new Covid-19 restrictions by the Premier of South Australia today we wish to advise the following:

  • Purchasing from our online store has been temporarily closed.
  • We will endeavor to pack and send all online orders already placed.
  • Our Adelaide stores will be temporarily closed from 5pm Wednesday 18th November 2020.
  • Stores in Melbourne, Sydney and Canberra remain open and functioning.

The safety of our staff and customers is our most important priority and we look forward to welcoming you back online and to our Adelaide stores soon.

If you have any questions you can contact us via email at customercare@haighs.com.au

Store opening times

Our stores across Victoria, New South Wales and Australian Capital Territory are open. Please check here to find out when your closest store is trading.

Following the announcement on 18th November by the Premier of South Australia regarding the Covid-19 lockdown, our Adelaide stores will be temporarily closed from Thursday 19th November. 

Store entry policies

We are committed to the health and wellbeing of our customers, team members and community. We have increased the frequency of cleaning our stores and have hand sanitiser available for our customers. When visiting a store to help ensure an enjoyable in-store experience for everyone we kindly ask that:

If you are feeling unwell we ask that you please do not visit our retail stores. Let us serve you via our online store; our delicious chocolates can be delivered direct to your door.

We ask that you adhere to physical distancing practices as per the signage in our stores.

We encourage you to pay by card or via your smartphone. We have implemented additional hygiene practices.

Factory Tours

During this constantly evolving situation regarding the COVID-19 outbreak the safety of our customers and employees is our highest priority. To this end we have temporarily suspended all tours until further notice. We look forward to resuming our tour schedule and hosting you as soon as we can.

Contacting Us

For enquiries about an online order please contact our Customer Care team at customercare@haighs.com.au.

For customer feedback, complaints and product issues please contact us at customercare@haighs.com.au.

More information about our chocolates, delivery service and dietary information can be found in our FAQ's.

Previous updates

 

Online Deliveries to Hospitals

We have been advised that hospitals are not receiving deliveries due to COVID-19. If you wanting to arrange a delivery to a hospital please confirm with them if your package will be accepted before placing your order.

Online Delivery Update

Our delivery partner Australia Post is experiencing some delays due to the high volume of parcels in their network.

For the lastest Australia Post information on COVID-19 and deliveries to Victoria please click here

Due to the ever-changing environment caused by COVID-19 Australia Post have temporarily suspended the need for a signature on receipt of delivery. Australia Post now have authority to leave your parcel at your door if you are not home.