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Purchasing & Delivery

Orders for Pre-Christmas Delivery

Some orders may be affected by delivery delays. Our team is working to process and despatch orders but due to high demand at present some orders may experience a slight delay.

All orders received up to and including Monday 10th December were despatched today, Thursday 13th December.

Personal online orders for receipt prior to Christmas Day must be placed by 2pm (ACDT), Monday 17th December 2018. Online orders will still be accepted after this date however, we are unable to guarantee delivery prior to 25th December 2018.

Once your order has been despatched from Haigh’s, you will receive an email with an Australia Post Tracking Number where you can follow the progress of your delivery.

Please refer to the Australia Post website for the most up to date information in regard to deliveries. Click here

Corporate orders for receipt prior to Christmas are now closed.

Post-Christmas Festive Season Deliveries

Due to Australia Post's restricted delivery schedule over the festive season, orders received from Friday 21st December to Wednesday 26th December inclusive will be despatched on Thursday 27th December. Orders received from 27th December will be despatched on Wednesday 2nd January 2019.

Purchasing Online

Purchasing from the Haigh’s online store is convenient and easy. Once you find a product you like, just add it to your shopping bag. After you have added all of your desired products proceed to check-out by clicking the green button. You can make your shopping faster if you register. Registering will allow you to have easy access to your order history and status. You can make purchases without registering if you choose.

Your shopping bag will show the contents of your order as well as the final price of all products. At this point, you can still edit the contents of your order. Once you proceed to check-out you will add the billing and shipping information. You can also have the order shipped to a different address if you are ordering a gift, for example. After entering this information you will be able to add a complimentary gift card to the order and taken to payment. After entering your payment details you will be able to check your order one more time, review the address details and alter anything if necessary before placing your order by clicking the green "Place Order" button. For credit card security our online store uses Pin Payments payment gateway. Pin Payments product and website are subject to periodic manual and automated security audits which are conducted both internally and by third parties: their software, systems and procedures have been assessed and certified to PCI Data Security Standards.

If the order is successful a tax invoice will be emailed to your nominated email account confirming all the details of your order. A second email will then be sent to you with an Australia Post tracking number which can be used to check on the progress of your order.

If there is an error with your order please telephone 1300 HAIGHS (1300 424 447) if calling within Australia: +618 8372 7000 for international callers (9am to 5pm Australian Central Standard Time) or email orders@haighs.com.au  Please be aware we are currently experiencing unprecedented seasonal demand for our online service and some delays can be expected at this time. We sincerely apologise for any inconvenience.

Please note we may have the occasional product which is out of stock; when this happens we will endeavour to still send your order allowing for up to a 48 hour delay. If we cannot do so we will contact you to organise a replacement product or partial refund.

Delivery

At Haigh’s Chocolates our aim is to process, pack and dispatch all orders as swiftly as possible. We dispatch daily, Monday through Thursday. However, demand can sometimes peak unexpectedly.

Please note that during periods of extreme heat we will hold your order and notify you by email when it will be dispatched. In warmer weather we use packaging methods to ensure your chocolates arrive in premium condition. If there is a problem with your order please contact our Customer Service team between 9.00am and 5.00pm (Australian Central Time) Monday to Friday on 1300 HAIGHS (1300 424 447). Please be aware we are currently experiencing unprecedented seasonal demand for our online service and some delays can be expected at this time. We sincerely apologise for any inconvenience.  Alternatively, you may email us with a detailed description of the problem (with relevant photographs) to orders@haighs.com.au

Please check your postcode against the Australia Post guidelines for expected delivery times, click here.

In order to ensure any delivery containing Loose Chocolates is as fresh as possible, we will be packing these orders especially to order. Please allow a further 24 hours for the dispatch of your order.

Delivery Method

Haigh’s Chocolates uses the Express Post service of Australia Post for all deliveries. We currently only deliver to addresses within Australia and will not deliver to Australia Post parcel lockers due to the increased likelihood of exposure to higher temperatures.

We have also chosen not to dispatch on Fridays to avoid increasing the time your order may be in transit and exposed to extremes in temperature. For this same reason, we reserve the right to hold your order in our temperature controlled facility if we have concerns about the weather causing damage to your order.

Please check your postcode against the Australia Post guidelines for expected delivery times, click here.

When there are no specific delivery instructions given, Australia Post will be instructed to return your order to the nearest post office or depot to collect if no one is present to receive the delivery. Please be aware that Australia Post or their representatives make the final decision in these cases and we cannot guarantee product will not be left unattended at the given delivery address. Please make sure you arrange a delivery location where someone will be available to receive your order.

During Christmas and Easter, our busiest times of the year, the standard dispatch times may be altered. Christmas in particular can coincide with warmer weather. Please consider ordering early to ensure that you receive your order before your desired date.

Delivery Cost

For standard orders our shipping cost includes postage and handling. The cost is $15 AUD per order. For special or large orders please call 1300 HAIGHS (1300 424 447) for our team to assist you.

Telephone Orders

You may purchase products for delivery within Australia via the telephone. Please call 1300 HAIGHS (1300 424 447) to place your order.

We are currently experiencing unprecedented demand for our online service and some delays can be expected at this time. We sincerely apologise for any inconvenience.

Within Australia: 1300 HAIGHS (1300 424 447) (9am to 5pm Monday to Friday ACDT. Extended hours for Christmas trading - Saturday 8/12/18 9am to 5pm & Sunday 9/12/18 10:30am to 5pm ACDT)

International callers: +618 8372 7000 (9am to 5pm Monday to Friday ACDT.)

Updated 13 December 2018 


  • Our Quality Guarantee

    At Haigh’s we have been making fine chocolates in Australia since 1915 for our customers to enjoy. We will continue to source only the very best ingredients, including premium cocoa beans, and use artisan skills combined with specialised chocolate making techniques to create award winning chocolates.

     

  • Delivery Promise

    The chocolates you have chosen with great care will be packaged with attention to detail and we will endeavour to deliver your order in a timely manner anywhere in Australia every time.