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Purchasing & Delivery

Online Delivery Delays

Our delivery partner Australia Post is experiencing some delays due to a high volume of parcels in their network. We are working closely with Australia Post to reduce delays where possible however we ask that you bear with us during this challenging time.

Australia Post have advised the Express Post delivery time frame guarantee along with tracking number emails are temporarily suspended. Despite this the Express Post service will continue to be the fastest postal delivery option for customers and these deliveries continue to have priority. They just may not be delivered within 1-2 business days every time.

Please note Express Post parcels to WA and NT are experiencing some extra freight transit delays from when Australia Post are in receipt of the parcel. Please allow extra time for deliveries to these locations.

For the latest Australia Post delivery information please see the Australia Post website regarding Coronavirus: Domestic Updates here.

Due to the ever-changing environment caused by COVID-19 we have temporarily suspended the need for a signature on receipt of delivery. Australia Post now have authority to leave your parcel at your door if you are not home.

Purchasing Online

Purchasing from the Haigh’s online store is convenient and easy. Once you find a product you like, just add it to your shopping bag. After you have added all of your desired products proceed to check-out by clicking the green button. You can make your shopping faster if you register. Registering will allow you to have easy access to your order history and status. You can make purchases without registering if you choose.

Your shopping bag will show the contents of your order as well as the final price of all products. At this point, you can still edit the contents of your order. Once you proceed to check-out you will add the billing and shipping information. You can also have the order shipped to a different address if you are ordering a gift, for example. After entering this information you will be able to add a complimentary gift card to the order and taken to payment. After entering your payment details you will be able to check your order one more time, review the address details and alter anything if necessary before placing your order by clicking the green "Place Order" button. For credit card security our online store uses Pin Payments payment gateway. Pin Payments product and website are subject to periodic manual and automated security audits which are conducted both internally and by third parties: their software, systems and procedures have been assessed and certified to PCI Data Security Standards.

If the order is successful a tax invoice will be emailed from Haigh's to your nominated email account confirming all the details of your order.

If there is an error with your order please email orders@haighs.com.au or telephone 1300 HAIGHS (1300 424 447) if calling within Australia: +618 8372 1579  for international callers (9am to 5pm Australian Central Standard Time)

Please note we may have the occasional product which is out of stock; when this happens we will endeavour to still send your order allowing for up to a 48 hour delay. If we cannot do so we will contact you to organise a replacement product or partial refund.

Despatch & Delivery

Despatch & delivery during COVID-19 Pandemic: At Haigh’s Chocolates our aim is to process, pack and despatch all orders as swiftly as possible. We despatch daily, Monday through Thursday. However, demand can sometimes peak unexpectedly. Please be aware both Haigh's and Australia Post are experiencing higher than normal volumes of orders at the moment and some delays are being experienced.

Please note that during periods of extreme heat we will hold your order and notify you by email when it will be despatched. In warmer weather we use packaging methods to ensure your chocolates arrive in premium condition. If there is a problem with your order please contact our Customer Service team between 9.00am and 5.00pm (Australian Central Time) Monday to Friday on 1300 HAIGHS (1300 424 447). Alternatively, you may email us with a detailed description of the problem (with relevant photographs) to orders@haighs.com.au

Please check your postcode against the Australia Post guidelines for expected delivery times, click here.

In order to ensure any delivery containing Loose Chocolates is as fresh as possible, we will be packing these orders especially to order. Please allow a further 24 hours for the despatch of your order.

Delivery Method

Haigh’s Chocolates uses the Express Post service of Australia Post for all deliveries. We currently only deliver to addresses within Australia and will not deliver to Australia Post parcel lockers due to the increased likelihood of exposure to higher temperatures.

We have also chosen not to despatch on Fridays to avoid increasing the time your order may be in transit and exposed to extremes in temperature. For this same reason, we reserve the right to hold your order in our temperature controlled facility if we have concerns about the weather causing damage to your order.

Please check your postcode against the Australia Post guidelines for expected delivery times, click here.

PLEASE NOTE.
Due to the ever-changing environment caused by COVID-19 we have temporarily suspended the need for a signature on receipt of delivery. Australia Post now have authority to leave your parcel at your door if you are not home.

During Christmas and Easter, our busiest times of the year, the standard dispatch times may be altered. Christmas in particular can coincide with warmer weather. Please consider ordering early to ensure that you receive your order before your desired date.

Delivery Cost

For standard orders our shipping cost includes postage and handling. The cost is $15 AUD per order for personal orders shipped to one address only.

For special or large orders please call 1300 HAIGHS (1300 424 447) for our team to assist you.

Telephone Orders

You may purchase products for delivery within Australia via the telephone. Please call 1300 HAIGHS (1300 424 447) to place your order.

We are currently experiencing unprecedented demand for our online service and some delays can be expected at this time. We sincerely apologise for any inconvenience.

We thank you for your patience and understanding.

Within Australia: 1300 HAIGHS (1300 424 447) (9am to 5pm Monday to Friday ACST.)

International callers: +618 8372 1579 (9am to 5pm Monday to Friday ACST.)

Updated 1 June 2020