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Frequently Asked Questions

Shipping & Delivery

When do Valentine's Day orders close?
Online orders for delivery outside Australian capital cities prior to Valentine's Day on Thursday 14th February must be placed before 2pm (ACDT) on 11/2/19 and for delivery to capital city addresses by 12pm 12/2/19. The special Valentine's Day gifts with priority door-to-door delivery on 14th February is available by telephoning 1300 424 447. For further information on this offer click here.
When will my order be dispatched?
At Haigh’s Chocolates we endeavour to process, pack and dispatch all orders as swiftly as possible. We dispatch daily, Monday through Thursday, however, demand can sometimes peak unexpectedly and we therefore offer the following time frames outlined below as our standard guideline for dispatch. Please note that during periods of extreme heat we will hold your order and notify you by email when it will be dispatched. In warmer weather, we use packaging methods to ensure your chocolates arrives in premium condition. If there is a problem with your order please contact our Customer Service team between 9.00am and 5.00pm Monday to Friday on 1300 HAIGHS (1300 424 447). Alternatively you may email us with a detailed description of the problem (with relevant photographs) to orders@haighs.com.au Please check your postcode against the Australia Post guidelines for expected delivery times, click here.
Order Received By  Order Dispatched from Haigh’s Average Transit Delivery Time from Haigh's Dispatch
Major metropolitan & regional centres Regional & rural
Monday 2pm Next business day 1 day 2 days
Tuesday 2pm Next business day 1 day 2 days
Wednesday 2pm Next business day 1 day 2 days
Thursday Monday 1 day 2 days
Friday Monday 1 day 2 days
Saturday Monday 1 day 2 days
Sunday Monday 1 day 2 days
During Christmas and Easter, our busiest times of year, our standard dispatch times listed above may vary. Christmas in particular can coincide with warmer weather. Please consider ordering early to ensure that you receive your order before your desired date. In order to ensure that any delivery containing Loose Chocolates is as fresh as possible these orders will be packed especially to order, so please allow a further 24 hours for dispatch.
How do you ship my order?
Haigh’s Chocolates uses Australia Post for all deliveries. We currently only deliver to addresses within Australia and do not deliver to Australia Post parcel lockers due to the increased likelihood of exposure to higher temperatures. Click here to read more.
I live overseas, can I order and arrange delivery to an address in Australia?
Yes, simply email orders@haighs.com.au with your order and the Customer Service Team will assist and process for you.
What is the cost for delivery?
We charge a flat rate of $15 AUD for each delivery purchased via our online store.
Can I ship to multiple addresses?
No, we are not able to do split shipments. If you would like to ship to more than one address you will need to create separate orders.  
What happens to my order during warmer weather?
Please note that during periods of extreme heat we will hold your order and notify you by email when it will be dispatched. In warmer weather we use packaging methods to ensure your chocolate arrives in premium condition. If there is a problem with your order please contact our Customer Service team between 9.00am and 5.00pm Monday to Friday on 1300 HAIGHS (1300 424 447). Alternatively you may email us with a detailed description of the problem (with relevant photographs) to orders@haighs.com.au

  • Our Quality Guarantee

    At Haigh’s we have been making fine chocolates in Australia since 1915 for our customers to enjoy. We will continue to source only the very best ingredients, including premium cocoa beans, and use artisan skills combined with specialised chocolate making techniques to create award winning chocolates.

     

  • Delivery Promise

    The chocolates you have chosen with great care will be packaged with attention to detail and we will endeavour to deliver your order in a timely manner anywhere in Australia every time.

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