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Shipping & Delivery

When will my order be despatched?
Despatch & delivery during COVID-19 Pandemic: At Haigh's we endeavour to process, pack, and dispatch orders as swiftly as possible.  We despatch orders Monday through Thursday but because both Haigh's and Australia Post are experiencing higher than normal volumes of orders at the moment delays are being experienced. Click here for more purchasing and delivery information. In warmer weather, we use packaging methods to ensure your chocolates arrives in premium condition. If there is a problem with your order please contact the Customer Service team between 9.00am and 5.00pm Monday to Friday on 1300 HAIGHS (1300 424 447). Alternatively you may email us with a detailed description of the problem (with relevant photographs) to orders@haighs.com.au Please check your postcode against the Australia Post guidelines for expected delivery times, click here.
How do you ship my order?
Haigh’s Chocolates uses Australia Post for all deliveries. We currently only deliver to addresses within Australia and do not deliver to Australia Post parcel lockers due to the increased likelihood of exposure to higher temperatures. Click here to read more.
I live overseas, can I order and arrange delivery to an address in Australia?
Yes, simply email orders@haighs.com.au with your order and the Customer Service Team will assist and process for you.
What is the cost for delivery?
We charge a flat rate of $15 AUD for each delivery purchased via our online store.
Can I ship to multiple addresses?
No, we are not able to do split shipments. If you would like to ship to more than one address you will need to create separate orders.  
What happens to my order during warmer weather?
Please note that during periods of extreme heat we will hold your order and notify you by email when it will be despatched. In warmer weather we use packaging methods to ensure your chocolate arrives in premium condition. If there is a problem with your order please contact our Customer Service team between 9.00am and 5.00pm Monday to Friday on 1300 HAIGHS (1300 424 447). Alternatively you may email us with a detailed description of the problem (with relevant photographs) to orders@haighs.com.au
  • Our Quality Guarantee

    At Haigh’s we have been making fine chocolates in Australia since 1915 for our customers to enjoy. We will continue to source only the very best ingredients, including premium cocoa beans, and use artisan skills combined with specialised chocolate making techniques to create award winning chocolates.

     

  • Delivery Promise

    The chocolates you have chosen with great care will be packaged with attention to detail and we will endeavour to deliver your order in a timely manner anywhere in Australia every time.