When will my order be despatched?

When will my order be despatched?

At Haigh's we endeavour to process, pack, and dispatch orders as swiftly as possible.  We despatch orders Monday through Thursday but because both Haigh's and Australia Post are experiencing higher than normal volumes of orders at the moment delays are being experienced.

For information regarding Festive Season delivery times please click here At Haigh’s Chocolates we endeavour to process, pack and dispatch all orders as swiftly as possible. We dispatch daily, Monday through Thursday, however, demand can sometimes peak unexpectedly and we therefore offer the following time frames outlined below as our standard guideline for dispatch. Please note that during periods of extreme heat we will hold your order and notify you by email when it will be dispatched. In warmer weather, we use packaging methods to ensure your chocolates arrives in premium condition. If there is a problem with your order please contact our Customer Service team between 9.00am and 5.00pm Monday to Friday on 1300 HAIGHS (1300 424 447). Alternatively you may email us with a detailed description of the problem (with relevant photographs) to orders@haighs.com.au Please check your postcode against the Australia Post guidelines for expected delivery times, click here.

Don't forget you can also use our delivery estimator tool that sits at the top of our website.

Order Received By    Order Dispatched from Haigh’s   Average Transit Delivery Time
from Haigh's Dispatch
Major metropolitan & regional centres Regional & rural
Monday 2pm   Next business day   1 day 2 days
Tuesday 2pm   Next business day   1 day 2 days
Wednesday 2pm   Next business day   1 day 2 days
Thursday   Monday   1 day 2 days
Friday   Monday   1 day 2 days
Saturday   Monday   1 day 2 days
Sunday   Monday   1 day 2 days

 

Please be aware that during our busier times of year such as Christmas, Easter and other special promotional times, standard dispatch times listed above may vary. Christmas in particular can coincide with warmer weather. Please consider ordering early to ensure that you receive your order before your desired date. In order to ensure that any delivery containing Loose Chocolates is as fresh as possible these orders will be packed especially to order, so please allow a further 24 hours for dispatch.