How do I correct a mistake in my order?

How do I correct a mistake in my order?

Once you have paid for your order it is processed in our system and of course we aim to dispatch your order as quickly as possible.

A completed order cannot be altered by you online so please contact us on the details below.

If you have a problem with the quality of the chocolate you purchased please let us know by contacting our team on the details below.

Be sure to include a description of what the problem is and some photos to help us assist you. Including a photo of the product label that shows the best before date is also helpful.

If you have a customer service enquiry or complaint, please let us know so we can follow up for you.


Phone: 1300 HAIGHS (1300 424 447) (9am to 5pm Monday to Friday ACDT.)

International callers: +618 8272 1579 (9am to 5pm Monday to Friday ACDT)