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Stay Informed - COVID-19 & Delivery Delays

The team at Haigh's Chocolates are in constant communication with authorities and are ready to respond to the evolving COVID19 situation.

Haigh’s continues to comply with, and follow, the advice of both Federal and State governments. All of our stores are following physical distancing guidelines with limits on customer numbers in store at any one time.  The health and safety of our staff and customers is paramount including the management of the number of people in our stores.

SUMMARY OF UPDATES

Last updated 29/5/20 (10am ACST)

Online Delivery Delays

Please be aware our delivery partner Australia Post is experiencing some delays due to a high volume of parcels in their network. We are working closely with Australia Post to reduce delays where possible however we ask that you bear with us during this challenging time. For further information regarding Haigh's purchasing and deliveries please click here

Australia Post have advised the Express Post delivery time frame guarantee and tracking number emails are temporarily suspended. Despite this the Express Post service will continue to be the fastest postal delivery option for customers and these deliveries continue to have priority.

Please note Express Post parcels to WA and NT are currently experiencing some extra transit delays from when Australia Post are in receipt of the parcel. For the latest Australia Post delivery information please see the Australia Post website regarding Coronavirus: Domestic Updates here.

Due to the ever-changing environment caused by COVID-19 we have temporarily suspended the need for a signature on receipt of delivery. Australia Post now have authority to leave your parcel at your door if you are not home.

Visiting a Store - Entry Policies

To find out when your closest store is trading please check here.

When visiting a store to help ensure your well being and that of our team members:

  • If you are feeling unwell we ask that you please do not visit our retail stores. Let us serve you via our online store; our delicious chocolates can be delivered direct to your door.
  • We ask that you adhere to physical distancing practices.
  • We encourage you to pay by card or via your smartphone. We have implemented additional hygiene practices.

Response to Customer Enquiries Delays

We are currently experiencing high volumes of telephone calls and emails and are working hard to respond to all enquiries as quickly as possible – but please note replies may take up to three business days at this time.

We thank you for your patience and understanding.

Online Product Availability

We are constantly monitoring and updating the availability of each product online as we monitor the demand across all stores and distribution channels. Please check the website regularly.

Factory Tours

During this constantly evolving situation regarding the COVID-19 outbreak the safety of our customers and employees is our highest priority. To this end we have temporarily suspended all tours until further notice. We look forward to resuming our tour schedule and hosting you as soon as we can.

Contacting Us

Our Customer Service team is experiencing a large number of telephone calls at present. If you have an enquiry regarding your order please email us at orders@haighs.com.au

 

 


 

ACTIVITIES FOR HOME

 

Easter Colouring In For Kids & Adults
Our Easter Characters Andy, Ellie & Peta are available as colouring-in sheets to download for free

Download Now

 

 

 

Recipes for Home
Whether you're after a challenge or something to do with the kids, browse our Haigh's Recipe Collection for your next activity.

Browse Recipes

 

 


PREVIOUS UPDATES

 

UPDATE: 25/03/20

Please be advised that both our online store and retail stores are open.

Haigh’s continues to comply with, and follow, the advice of both Federal and State governments. All of our stores are following social distancing guidelines with limits on customer numbers in store at any one time.  The health and safety of our staff and customers is paramount including the management of the number of people in our stores.

To find out the opening hours of your nearest store please visit https://www.haighschocolates.com.au/stores

To help ensure your wellbeing and that of ourteam members:

  • If you are feeling unwell we ask that you please do not visit our retail stores. Let us serve you via our online store; our delicious chocolates can be delivered direct to your door.
  • We ask that you adhere to social distancing practices.
  • We encourage you to pay by card or via your smartphone. We have implemented additional hygiene practices.
  • We are extending our trading hours to make it easier to shop.

 

Thank you.

 

 

POSTED 16/03/20

To our valued customers,

During this constantly evolving situation regarding the COVID-19 outbreak the safety of our customers and employees is our highest priority.

We are closely monitoring this situation, actively following the latest medical advice and official reports issued by the Australian Government and we encourage our team to stay at home if they are unwell for any reason.

Haigh’s has always had strict hygiene practices and cleanliness in our stores, distribution centre and manufacturing sites and have implemented additional precautionary measures at this time.

We ask that if you have booked a tour of our factory site in Parkside, South Australia, and you become unwell that you please do not attend. We can easily reschedule your booking for a later time.

Similarly, if you are not well, please do not visit one of our stores, rather let us serve you online via haighschocolates.com.au or telephone on 1300 HAIGHS (1300 424 447).

The team at Haigh’s is ready to help you both in-store and online and we are available on social media and at feedback@haighs.com.au if you have any questions.

As we continue our daily lives in this changing reality, we remain committed to delighting chocolate lovers across Australia.

Kind regards,
Peter Laforest
General Manager, Customer Experience


  • Our Quality Guarantee

    At Haigh’s we have been making fine chocolates in Australia since 1915 for our customers to enjoy. We will continue to source only the very best ingredients, including premium cocoa beans, and use artisan skills combined with specialised chocolate making techniques to create award winning chocolates.

     

  • Delivery Promise

    The chocolates you have chosen with great care will be packaged with attention to detail and we will endeavour to deliver your order in a timely manner anywhere in Australia every time.