STAY INFORMED - COVID-19 & DELIVERY DELAYS

The team at Haigh's Chocolates are in constant communication with authorities and are ready to respond to the evolving COVID19 situation.Haigh’s continues to comply with, and follow, the advice of both Federal and State governments. All of our stores are following physical distancing guidelines with limits on customer numbers in store at any one time.  The health and safety of our staff and customers is paramount including the management of the number of people in our stores.

 

 

Last updated 1/5/20 (4pm ACST)

 

Update: 1st May 2020 - Mother’s Day Deliveries

Unfortunately orders placed after 5pm on Friday 1st May will not reach their destination before Mother’s Day.

 

Update: 28th April 2020 - Deliveries to Western Australia & Northern Territory

We have been advised by Australia Post today that Express Post parcels to WA and NT are currently experiencing significant freight transit delays of up to 25 days from when Australia Post are in receipt of the parcel. We are disappointed with this news and will keep you updated on the situation.

 

Orders for Mother's Day Delivery

We encourage you to order as soon as possible so that your gift arrives prior to Mother’s Day, Sunday 10th May. This is because of the delivery delays that the Australia Post network is currently experiencing. We suggest placing your order before 5pm (ACST) Friday 1st May to give your Mum’s gift the best possible chance of arriving on time.

 

Online Delivery Delays

Please be aware we are experiencing delays in processing and packing online orders due to a higher volume of customers purchasing online.

Our delivery partner Australia Post is also experiencing delays due to a high volume of parcels in their network. We are working closely with Australia Post to reduce delays where possible however we ask that you bear with us during this challenging time. For further information regarding Haigh's purchasing and deliveries please click here

Australia Post have advised the Express Post delivery time frame guarantee and tracking number emails are temporarily suspended. Despite this the Express Post service will continue to be the fastest postal delivery option for customers and these deliveries continue to have priority. For the latest Australia Post delivery information please see the Australia Post website regarding Coronavirus: Domestic Updates here.

Due to the ever-changing environment caused by COVID-19 we have temporarily suspended the need for a signature on receipt of delivery. Australia Post now have authority to leave your parcel at your door if you are not home.

 

Visiting a Store - Entry Policies

To find out when your closest store is trading please check here.

When visiting a store to help ensure your well being and that of our team members:

  • If you are feeling unwell we ask that you please do not visit our retail stores. Let us serve you via our online store; our delicious chocolates can be delivered direct to your door.
  • We ask that you adhere to physical distancing practices.
  • We encourage you to pay by card or via your smartphone. We have implemented additional hygiene practices.

 

Response to Customer Enquiries Delays

We are currently experiencing high volumes of telephone calls and emails and are working hard to respond to all enquiries as quickly as possible – but please note replies may take up to three business days at this time.

We thank you for your patience and understanding.

 

Online Product Availability

We are constantly monitoring and updating the availability of each product online as we monitor the demand across all stores and distribution channels. Please check the website regularly.

 

Factory Tours

During this constantly evolving situation regarding the COVID-19 outbreak the safety of our customers and employees is our highest priority.
To this end we have temporarily suspended all tours until further notice.
We look forward to resuming our tour schedule and hosting you as soon as we can.

 

Contacting Us

Our Customer Service team is experiencing a large number of telephone calls at present. If you have an enquiry regarding your order please email us at orders@haighs.com.au

Please note: on Friday 24th April 2020, our phone lines will open at 10am instead of 9am.