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| Question1: How should
I store my chocolates? Question 2: Can I store chocolate in the refrigerator? Question 3: Why can chocolate turn white? |
Question 4: Does the best chocolate have the highest cocoa content ? Question 5: Are any of your products gluten free? Question 6: Do you sell sugar free chocolate? |
Question 7: What is compound chocolate? Question 8:Do you use palm oil in your chocolate? Question 9: Is Haigh's chocolate Fair Trade certified? |
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1. How should I store my chocolates? The optimum holding temperature is between 15-20ºC with low humidity. To maintain the freshness of your purchase, we recommend that you store your chocolates in a cool dry cupboard away from heat or light source and any perfumed items such as soaps etc. And never leave them in parked car for any length of time.  Back
to top2. Can I store chocolate in the refrigerator? Only refrigerate in extreme weather conditions, in which case place in an airtight container or double wrap and place in the bottom section of the fridge. The chocolates should be slowly brought back to room temperature before unpacking, several hours before consuming. Back
to top3.Why can chocolate turn white? If chocolate is exposed to temperature fluctuations, the chocolate may appear white. The chocolate is still edible, but the quality and texture will be affected, see ‘how should I store my chocolates?’ to ensure your chocolate is kept at its best. Back
to top4. Does the best chocolate have the highest cocoa content? Not necessarily. The key to producing premium quality chocolate is to achieve a balance of flavours and fine textures from the cocoa beans and the manufacturing process. Very high cocoa content can in fact make chocolate quite unpalatable. Years of manufacturing experience and a commitment to using only the finest quality cocoa beans and employing traditional manufacturing techniques, enables haigh’s to continue producing a well balanced, award winning chocolate. Back
to top5. Are any of your products gluten free? The majority of our products are categorised as “no detectable gluten”. This status can include ingredients which may be wheat derived however are so highly processed that there is undetectable residual gluten and therefore are gluten free by the australian standard “no detectable gluten”. Our retail team can supply a list of products with this status. Back
to top6.Do you sell sugar free chocolate? We currently sell imported milk and dark sugar free chocolate bars in our stores. Back
to top 7.What is compound chocolate? Compound chocolate is not classed as chocolate as it contains added vegetable fats and cocoa powder and often include other additives. Compound chocolate can leave a very greasy feel on the palate and lacks the full and complex flavours found in real chocolate. Back
to top 8.Do you use palm oil in your chocolate? No. Haigh’s manufacture chocolate with pure cocoa and cocoa butter for natural flavours. No added fats are used in the making of any Haigh’s chocolate. Back
to top9.Is Haigh’s Fair Trade certified? No. To brand Haigh’s Chocolates as Fair Trade Certified, we are required under the Fair Trade Foundation Certification process to purchase our ingredients from a Fair Trade Certified supplier in a developing nation. As we choose to use Australian produced ingredients together with cocoa beans in our chocolates, we are ineligible for Fair Trade Certification, regardless of where our cocoa beans are purchased. For further information please click here for our brochure on Fair Trading. Back
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