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Our Policies

Do you have an environmental policy?
Haigh’s has a strong commitment to several environmental issues including sponsorship and financial support for the Bilby, a threatened marsupial native to the Australian outback. Haigh’s is the major sponsor of a special Bilby exhibit at the Adelaide Zoo. We also have a policy of using recycled or recyclable packaging materials wherever possible and also have our own internal recycling programme. For more information click here.
Do you have a product return policy?
Our website and online store area have been carefully designed to provide you with as much information as possible on all of our products to help you make the right selection in store or online. Please use this information and select carefully. Due to strict food handling regulations, we are unable to exchange products or accept returns unless there is a product fault. Should you have a concern with the quality of your chocolate, please contact the store from which you purchased the product or if you purchased online telephone 1300 HAIGHS (1300 424 447). Click here for our store contact details. For more information please refer to our full Online Returns Policy.
What is your website terms and conditions policy?
Our Terms of Use policy covers use of this website, intellectual property, content and social media events amongst other items. To understand our full terms and conditions please read our Terms of Use policy document.
Do you have a privacy policy?
Yes, your privacy is important to us and if you would like to read our Privacy policy please click here.
How do I contact you if I have a query or complaint about my privacy or your Privacy policy?
Please direct all complaints and queries in relation to your privacy or our Privacy policy to: Privacy Officer, Haigh's Chocolates, PO Box 1205 Unley BC SA 5061 Telephone +61 8 8372 7000 or email privacy@haighs.com.au  
Does Haigh's Chocolates have a sustainability policy?
Haigh's Chocolates is serious about its responsibilities for sustainable farming whether we are sourcing ingredients locally or overseas. Click here to find out more about what we do and why we do it.