Frequently Asked Questions

  • Our Chocolates

    • Q. How should I store my chocolates?

      A. The optimum holding temperature is between 15-20ºC with low humidity. To maintain the freshness of your purchase, we recommend that you store your chocolates in a cool dry cupboard away from heat or light source and any perfumed items such as soaps etc. And never leave them in parked car for any length of time.

    • Q. Can I store chocolate in the refrigerator?

      A. Only refrigerate in extreme weather conditions, in which case place in an airtight container or double wrap and place in the bottom section of the fridge. The chocolates should be slowly brought back to room temperature before unpacking, several hours before consuming.

    • Q. Why can chocolate turn white?

      A. If chocolate is exposed to temperature fluctuations, the chocolate may appear white. The chocolate is still edible, but the quality and texture will be affected, see ‘How should I store my chocolates?’ to ensure your chocolate is kept at its best.

    • Q. Does the best chocolate have the highest cocoa content?

      A. Not necessarily. The key to producing premium quality chocolate is to achieve a balance of flavours and fine textures from the cocoa beans and the manufacturing process. Very high cocoa content can in fact make chocolate quite unpalatable. Years of manufacturing experience and a commitment to using only the finest quality cocoa beans and employing traditional manufacturing techniques, enables haigh’s to continue producing a well balanced, award winning chocolate.

    • Q. Are any of your products gluten free?

      A. The majority of our products are categorised as “no detectable gluten”. This status can include ingredients which may be wheat derived however are so highly processed that there is undetectable residual gluten and therefore are gluten free by the australian standard “no detectable gluten”. Our retail team can supply a list of products with this status.

    • Q. Do you sell sugar free chocolate?

      A. We currently sell imported milk and dark sugar free chocolate bars in our stores.

    • Q. What is compound chocolate?

      A. Compound chocolate is not classed as chocolate as it contains added vegetable fats and cocoa powder and often include other additives. Compound chocolate can leave a very greasy feel on the palate and lacks the full and complex flavours found in real chocolate.

    • Q. Do you use palm oil in your chocolate?

      A. No. Haigh’s manufacture chocolate with pure cocoa and cocoa butter for natural flavours. No added fats are used in the making of any Haigh’s chocolate.

    • Q. Is Haigh’s Fair Trade certified?

      A. No. To brand Haigh’s Chocolates as Fair Trade Certified, we are required under the Fair Trade Foundation Certification process to purchase our ingredients from a Fair Trade Certified supplier in a developing nation. As we choose to use Australian produced ingredients together with cocoa beans in our chocolates, we are ineligible for Fair Trade Certification, regardless of where our cocoa beans are purchased.

  • Our Service

    • Q. Do you sell gift vouchers?

      A. Yes, we have Haigh’s gift vouchers available in denominations of $10, $25 or $50.The vouchers are on sale and redeemable from any of Haigh’s stores in Adelaide, Melbourne or Sydney and make an ideal gift for birthdays, Christmas and other special occasions. The stylish new gift vouchers are proving popular as corporate gifts or for company reward programmes.

    • Q. Do you sell online?

      A. At this stage we do not sell our products on line. You can however phone an order through to your  nearest Haigh’s Chocolates store. Our retail team can assist with all your enquiries and prepare your order in advance. The Australian climate can be harsh at certain times of the year so we encourage our customers to pick up their orders from their nearest store, however we do offer a local and capital city courier delivery service when weather permits.

    • Q. Do you have a wholesale division?

      A. No, we are a specialist chocolate manufacturer making over 200 different products exclusively for our retail division. This enables us to control and guarantee the quality of our products and provide the standard of service that our customers expect and deserve.

    • Q. Do you take corporate orders?

      A. Yes, our retail team offer an extensive range of presentation and seasonal gift boxes that make stylish corporate gifts to suit your budget. We offer bonus gift vouchers or discounts for large orders and we can arrange delivery to you or your client’s office. Please contact your nearest store manager for further details.

    • Q. Do you offer factory tours?

      A. Yes, the Visitors Centre at Parkside offers a short 20 minute tour free of charge six days a week. See our Tours page for full details.

    • Q. How do I purchase chocolates?

      A. To purchase your chocolates please contact your nearest Haigh’s Chocolates store.

  • Our Policies

    • Q. Do you have an environmental policy?

      A. Haigh’s have a strong commitment to several environmental issues including sponsorship and financial support for the bilby, a threatened marsupial, native to the Australian outback. Haigh’s is the major sponsor of a special bilby exhibit at the Adelaide Zoo.

      We also have a policy of using recycled or recyclable packaging materials wherever possible and also have our own internal recycling programme.

    • Q. Do you have a product return policy?

      A. Due to strict food handling regulations, we are unable to exchange products or accept returns unless there is a product fault. Should you have a concern with the quality of your chocolate, please contact the store of purchase.