Frequently Asked Questions

  • Our Chocolates

    • Q. Do you use palm oil in your chocolate?

      A. No. Haigh’s manufacture chocolate with pure cocoa and cocoa butter for natural flavours. No added fats are used in the making of any Haigh’s chocolate.

    • Q. Are any of your products gluten free?

      A. The majority of our products are categorised as “no detectable gluten”. This status can include ingredients which may be wheat derived however are so highly processed that there is undetectable residual gluten and therefore are gluten free by the Australian standard “no detectable gluten”. Our retail team can supply a list of products with this status.

    • Q. How should I store my chocolates?

      A. The optimum holding temperature is between 15-20ºC with low humidity. To maintain the freshness of your purchase, we recommend that you store your chocolates in a cool dry cupboard away from heat or light source and any perfumed items such as soaps etc. And never leave them in a parked car for any length of time.

    • Q. Can I store chocolate in the refrigerator?

      A. Only refrigerate in extreme weather conditions, in which case place in an airtight container or double wrap and place in the bottom section of the fridge. The chocolates should be slowly brought back to room temperature before unpacking, several hours before consuming.

    • Q. Why can chocolate turn white?

      A. If chocolate is exposed to temperature fluctuations, the chocolate may appear white. The chocolate is still edible, but the quality and texture will be affected, see ‘How should I store my chocolates?’ to ensure your chocolate is kept at its best.

    • Q. Does the best chocolate have the highest cocoa content?

      A. Not necessarily. The key to producing premium quality chocolate is to achieve a balance of flavours and fine textures from the cocoa beans and the manufacturing process. Very high cocoa content can in fact make chocolate quite unpalatable. Years of manufacturing experience and a commitment to using only the finest quality cocoa beans and employing traditional manufacturing techniques, enables Haigh’s to continue producing a well balanced, award winning chocolate.

    • Q. Do you sell sugar free chocolate?

      A. We currently sell imported milk and dark sugar free chocolate bars in our stores.

    • Q. What is compound chocolate?

      A. Compound chocolate is not classed as chocolate as it contains added vegetable fats and cocoa powder and often include other additives. Compound chocolate can leave a very greasy feel on the palate and lacks the full and complex flavours found in real chocolate.

    • Q. Is Haigh's cocoa certified?

      A. Australia does not have a viable cocoa growing industry. We therefore import premium priced, raw high-quality cocoa beans from countries around the world such as South America , Africa and the Pacific region, then roast and blend them locally, guaranteeing our high-quality chocolate production.

      Where possible we source ingredients such as sugar, milk powder and dried fruit and nuts from within Australia and in support of Australian producers.

      Haigh’s is proud to be the first Australian-owned bean to bar chocolate manufacturer to have achieved UTZ certification.  Seventy percent of the beans we source from around the world now come from UTZ  certified farms. Our aim is to achieve purchasing one hundred percent of our cocoa as UTZ certified  within the next two to three years.

      UTZ (pronounced ootz)stands for sustainable farming and better opportunities for farmers, their families and our planet. The UTZ program enables farmers to learn better farming methods, improve working conditions and take better care of their children and the environment. Through the UTZ program farmers grow better crops, generate more income and create better opportunities while safeguarding the environment and securing the earth’s natural resources.

      Read more about our Sustainability practices and UTZ Certified here.

  • Our Service

    • Q. Do you sell gift cards?

      A. Yes, we have Haigh’s gift cards available. They are redeemable from any of Haigh’s company stores in Adelaide, Melbourne or Sydney and make an ideal gift for birthdays, Christmas and other special occasions. The stylish new gift cards are proving popular as corporate gifts or for company reward programmes. Read more here

    • Q. Do you sell online?

      A. At this stage we do not sell our products on line. You can however place and order by phoning 1800 819 757 or email orders@haighs.com.au . Our team can assist with all your enquiries and prepare your order in advance. The Australian climate can be harsh at certain times of the year so we encourage our customers to pick up their orders from their nearest store, however we do offer an interstate and  local courier delivery service when weather permits.

    • Q. Do you have a wholesale division?

      A. No, we are a specialist chocolate manufacturer making over 200 different products exclusively for our retail division. This enables us to control and guarantee the quality of our products and provide the standard of service that our customers expect and deserve.

    • Q. Do you take corporate orders?

      A. Yes, our Corporate Sales team offer an extensive range of presentation and seasonal gift boxes that make stylish corporate gifts to suit your budget. We offer bonus gift vouchers or discounts for large orders and we can arrange delivery to you or your client’s office. Please contact corporatesales@haighs.com.au  or view more information here

    • Q. Do you offer factory tours?

      A. Yes, the Visitors Centre at Parkside offers a short 20 minute tour free of charge six days a week. See our Tours page for full details.

    • Q. How do I purchase chocolates?

      A. The best way to  purchase your chocolates is by visiting your nearest Haigh’s Chocolates store You can also place an order by phoning 1800 819 757 or email  orders@haighs.com.au. We also offer an Interstate and Local Delivery Service.

  • Our Policies

    • Q. Do you have an environmental policy?

      A. Haigh’s have a strong commitment to several environmental issues including sponsorship and financial support for the bilby, a threatened marsupial, native to the Australian outback. Haigh’s is the major sponsor of a special bilby exhibit at the Adelaide Zoo.

      We also have a policy of using recycled or recyclable packaging materials wherever possible and also have our own internal recycling programme.

    • Q. Do you have a product return policy?

      A. Due to strict food handling regulations, we are unable to exchange products or accept returns unless there is a product fault. Should you have a concern with the quality of your chocolate, please contact the store of purchase.