How to Purchase

The best way to purchase our chocolates is to visit your nearest Haigh’s Chocolates store where you can experience the heavenly fresh chocolate aromas and view the extensive range of chocolates, novelties and gifts.

Interstate &  Local Delivery Service

A delivery service is available to all capital cities and other places within Australia. There is an additional charge and it is based on weight, service selected and delivery location.

To place an order that requires delivery please call 1800 819 757 or email orders@haighs.com.au. One of our friendly team will calculate the freight cost. Please also give advice as to your specific delivery instructions to ensure your order is received promptly and is not left waiting on front porches or delivery depots.

Orders to collect from in-store

We also welcome orders for collection from your nearest Haigh’s store. Simply download the Customer Price List, print, make your choices, fill in required details and either telephone 1800 819 757, email the form to orders@haighs.com.au  or fax to (08) 8373 0528.  Your order will then be prepared and made available for you to pick up from your nominated store.

Corporate Orders

If you are shopping for gifts for your organisation for a client, staff conference or speaker gifts, we can personally assist you with your selection. Please email corporatesales@haighs.com.au . Read more about our Corporate Service here

Delivery and hot weather policy

We manufacture the highest quality products and promise to do everything we possibly can to ensure that they are delivered undamaged and unspoiled. To ensure this we carefully pack for transit in foil bags and bubble wrap because it offers some insulation and protection.

Haigh’s Chocolates prefers not to deliver our chocolate products during hot weather because there is a high risk of the chocolate melting. Our recommendation is that delivery is delayed until the weather cools. If you are ordering during the warmer months please discuss the delivery options with our team when placing your order.

When it is hot you do have the option of personally authorising and taking responsibility for Haigh’s sending a delivery at this time. However please note our returns policy below regarding melted chocolate below.

Returns Policy

If you have any product quality concerns please email feedback@haighs.com.au or telephone 1800 819 757 for assistance during business hours.

In the rare event that goods are damaged during transit please email feedback@haighs.com.au or telephone 1800 819 757 to arrange replacement. Please note that this does not include replacement of goods that melt during transit.