In the near century since we first opened our doors today we employ over 500 people across our factory, administration and 14 retail stores. Our staff continue to uphold our strong tradition of quality and our passion for chocolate making.
Some things have changed, yet many remain the same. We still use only the very best and freshest ingredients. And we’re one of the very few chocolate retailers in the world who still source and manufacture chocolate from the cocoa bean.
At Haigh’s, our cooking processes are unique with our factory teams using their meticulous artisan skills to create our products. Many of our chocolates continue to be hand-made and are still hand-wrapped.
The customer experience
Our aim is to make sure that the Haigh’s customer experience is one of quality. Visit any one of our stores, and you’ll find that chocolate tasting, gift wrapping and personalised attention is part of the service.
Today we have 14 stores. Six stores in Adelaide including the historic Beehive Corner, six in Melbourne including a store within the beautiful heritage listed Block Arcade and two in Sydney including our newest store in the Queen Victoria Building.
We have recently completed the expansion and renovation of our retail stores and the upgrade and refurbishment of our factories at Mile End and Parkside in South Australia.
Parkside, just outside the city centre of Adelaide, is where you’ll also find our Visitor Centre. Here we conduct free factory viewing tours where you can take a short first-hand look at how we make our chocolates. Our tours are very popular with tourists, clubs and groups, and the locals as well. Come and join a tour and you’ll also enjoy complimentary tea or coffee and, of course, a taste of delicious Haigh’s chocolate.